Complaints

The business has a Customer Agreement that includes a complaint policy. The business is following the ACCC complaint regulations. Complaints will be taken serious and responded immediately. All complaints will be recorded and handled in a polite and professional manner.

Listen to the complaint. Thank the customer for bringing the matter to your attention.

Record details of the complaint.  Get all the facts, get back to customer within 48hr Discuss options for fixing the problem. (Within 2 weeks) Act quickly. 

Keep your promises. Follow up.

 

Refunds/Returns

The business has a Customer Agreement that contains a refund policy. The business is following the ACCC consumer regulations.

If you are returning an item because you have chosen the wrong size, colour, or it really wasn't what you expected, the item you're returning must be unused i.e in resalable condition. In these instances, you will be responsible for the postage incurred in returning the item to us. Returns must be made within 14 days of receipt of the original purchase and should be clearly labelled with your contact details in case we need to reach you. Before returning goods, please contact our Customer Service Team to log your return, so we can track it and process it correctly.

 

Privacy

We respect your privacy and adhere to the Australian Privacy Act 1988.

3 CLIPS respects your right to privacy and protects the privacy of our customers and clients, this includes any personal information collected by both our website, in person, electronically, contracts or third parties for example, suppliers.

Personal information is data we hold that identifies you, such as your name, address or business name and address.

3 CLIPS will, at times, receive and store information generated from our website that has been given to us directly through our Contact Us page or forms.

Collected information from the website on our Contact Forms may include name, address, phone number or email address.  This may also be updated from time to time.

We may collect additional information from you at other times including, but not limited to information about your pets.

By providing 3 CLIPS with your personal information, you consent to the supply of that information subject to the terms of the Privacy Policy.

Personal information supplied will only be used to assist in carrying out the stated services. Information will not be supplied to any third parties without the consent of the client or customer.  You consent includes but is not limited to verbal consent to us.

Third parties are suppliers that are part of enabling the delivery of the required services to the client. 

You may contact 3 CLIPS in writing for further information about this Privacy Policy